This advice is relevant only for Richer Sounds customers who purchased a Primary E record player between November 1st 2022 and August 15th 2023.
Richer Sounds and Henley Audio have been made aware of a potential issue with a small number of Pro-Ject Audio Systems Primary E turntables, sold between November 2022 and August 2023 by Richer Sounds in the UK.
This issue affects some Primary E turntables within the following serial number range:
22S114000 – 22S119050
The issue relates to the installation of a power plug that does not meet BS1363 British Standard.
Details on how to confirm if your product is affected and what action you can take is detailed below:
If you have bought a Pro-Ject Primary E turntable from Richer Sounds between November 1st 2022 and 15th August 2023 and your serial number is between 22S114000 and 22S119050, please do the following:
If your power plug looks like Image 1, then no further action is required.
If your power plug looks like Image 2, please proceed to Step 2.
Correct BS1363 Power Plug
Note: the exact fuse holder colour and look of plug may differ. But a user-accessible fuse should be on the plug.
Incorrect Power Plug
As the UK importer for Pro-Ject Audio Systems products, Henley Audio can offer you a swap-out service, where your original turntable is collected and replaced with a new unit. At the time of writing, first stocks are expected to become available for this service by the end of August 2023.
To claim your swap-out replacement, please contact primary@henleyaudio.co.uk with a picture of your serial number and your incorrect plug, and a member of the team will walk you through the process.
For cases where you would prefer a modification due to any customisations you may have made to the turntable, this can also be arranged through primary@henleyaudio.co.uk. Your original turntable can easily be made fully compliant by rewiring with a new plug. We are happy to offer this service for you free of charge with immediate effect.
In all cases, the purpose of this service is to remove from the market any stock that may have been supplied with the incorrect power plug. If you have any questions or concerns, please email primary@henleyaudio.co.uk and a member of our team will be happy to help.
